Contact
Contact us
We are at your disposal to answer any questions you may have regarding our products, your order, or any other request.
Our goal is to provide you with a quick response and quality service.
Customer Service
You can contact us via email at the following address:
📧 Email: chainursula@gmail.com
We generally respond within 24 to 48 business hours.
Before contacting us
In order to process your request as quickly as possible, please provide:
- Your first and last name
- Your order number (if applicable)
- The email address used for your purchase
- A precise description of your request
If your request concerns an item received damaged or defective, please attach photos so that we can find a solution quickly.
Customer Service Hours
Our customer service is available:
Monday to Friday: 9:00 AM – 6:00 PM (Paris time)
Requests sent on weekends or public holidays will be processed on the next business day.
Frequently Asked Questions
Before contacting us, we invite you to consult our pages:
- Delivery
- Returns and refunds
- General Terms and Conditions of Sale
- Frequently Asked Questions (FAQ)
You will find answers to the most common questions there.
Thank you for your trust
At FR4S, your satisfaction is our priority. We do everything possible to provide you with a simple, secure, and pleasant shopping experience.
We look forward to helping you!